Ordering Information
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Payment Options

Fametech Inc. (Tysso) offers the following:

Advanced TT payment, MasterCard, Visa, and  irrevocable L/C (with or without credit terms) with a signed and approved credit application. Please note that Fametech Inc. will charge an extra US$20.00 for bank handling fees should any T/T payment value  is below US$1,000.00

Note that the customer should discuss with us first about the L/C clauses especially on "latest shipping date", "Special Conditions" (if there is any) and "expiry date" of a L/C in order to avoid  the L/C discrepancies. 

Return Policy

There will be a restocking fee of up to 15% for non-defective returned products or for any products returned as defective that have no problems.

RMA Policy

Fametech will bear 2-way freight charge for pick-up and return on products due to a defect within 30 days of purchase, we will either exchange the brand new working products or credit the money back to our customer.  After 30 days of shipping until the warranty expired and the product is determined to be faulty, we will bear only one-way freight charge to return the repaired or replaced products back to our customers, the returned RMA stock must be freight prepaid.  We do repair the products even it has been out of warranty, only we will charge the laboring and components cost for repairs any RMA stocks that is out of warranty.

RMA Procedure

The Fametech Inc. will issue an RMA number to our customers.  When shipping back RMA stocks to Fametech Inc.  the customer must include a copy of the commercial invoice and  packing list with brief (or detailed) descriptions on the product's faulty status, and mention the following clause in the commercial invoice : "RMA stock returned for repair or replacement, No Commercial Value"

Delivery Terms

1. FOB TAIWAN:

Please provide us with your coordinated freight forwarder's details when you place an order with us.  Please note that Fametech Inc. only accept the FOB. delivery terms should the total invoice amount is over US$2,500, otherwise we will either do Ex-work, C&F, or CIF. only.   Should any other specific shipping documents such as Certificate of Origin or Notarization Document is required, please contact your coordinated forwarding agent to apply it for you.  if you don't have an existing account with any freight forwarding agencies in Taiwan,  you can click here to find out more details about the freight forwarding agencies in Taiwan.  And visit the world's top Express Courier's website on ups.com / dhl.com / tnt.com / fedex.com  to find out how to apply an account.

2. C&F. Terms

We will add the freight charge onto our pro forma invoice base on the current freight rate provided by our coordinated Courier Express and Freight Forwarding Agency.  We recommend to use TNT Express for any shipment that weighs below 40 KGs and the SCANWELL (Air) EXPRESS to carry any shipment weight that is greater than 40 KGS.  If you prefer to use other agents but don't have an existing account, please click here to find out more details about the freight forwarding agencies in Taiwan.  And visit the world's top Express Courier's website on ups.com / dhl.com / tnt.com / fedex.com  to find out how to apply an account.  There will be an extra charge for the additional shipping documents such as the Certificate of Origin and Embassy approval stamped documents.

3. CIF. Terms.

We will  add both the freight charge and insurance fee onto the invoice, the minimal insurance fee is US$15.00 - no matter how little the total invoice amount is.  The insurance is calculated as the following in general:

Insurance = Total invoice value x 1.1 x 0.0002

Lead-Time

Lead-time differs depends on different products, generally, the minimal required lead-time on all Tysso products is 3 days after receiving of payment.   Lead-time for all Tysso products is approx. 3 to 21 days depends on our production schedule and the stock availability, however, the lead-time of MS-6520(Metrologic) or any other products that are not manufactured by ourselves could be as long as 14 to 30 days.  Some custom version of products may be require an even longer lead-time.

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